Terms And Conditions
Medway Drain Services
Website: www.medwaydrainservices.co.uk
Email: v.henderson@hotmail.co.uk
Effective Date: 17 July 2026
1. Introduction
These Terms and Conditions govern your use of www.medwaydrainservices.co.uk (“the Website”). By accessing or using this Website, you agree to comply with these Terms. If you do not agree, you should stop using the Website immediately.
2. About Us
This Website is operated by Medway Drain Services.
Website:
www.medwaydrainservices.co.uk
Email:
v.henderson@hotmail.co.uk
Throughout these Terms, “we”, “our”, and “us” refer to Medway Drain Services.
3. Website Use
You agree to use this Website lawfully and responsibly.
You must not:
- Attempt to gain unauthorised access to the Website or servers.
- Introduce viruses or malicious software.
- Copy or reproduce Website content without permission.
- Use the Website in any way that disrupts its operation.
- Misrepresent your identity.
4. Services
Information provided on this Website is intended as general guidance regarding drainage services.
Service availability depends upon:
- Location
- Engineer availability
- Weather conditions
- Safety considerations
- Access to the property
All quotations are subject to inspection where required.
5. Quotations
Where quotations are provided:
- Quotes are based on information supplied by the customer.
- Additional work discovered after inspection may incur additional charges.
- Quotations may be withdrawn or amended where information supplied is inaccurate.
6. Emergency Call Outs
Emergency response times are estimates only.
Traffic, weather, previous emergency work, and other unforeseen circumstances may affect arrival times.
We cannot guarantee attendance within any specific timeframe unless expressly agreed in writing.
7. Customer Responsibilities
Customers agree to:
- Provide accurate information.
- Ensure safe access to the property.
- Inform us of known hazards.
- Obtain any permissions required before work begins.
- Ensure children and pets are kept away from work areas.
8. Drainage Investigations
Drainage investigations, CCTV surveys, and inspections identify issues based upon conditions visible at the time of inspection.
Hidden defects or future failures cannot always be identified.
9. Payments
Payment terms will be agreed before work begins.
Late payments may result in:
- Suspension of future work.
- Recovery costs where legally permitted.
- Interest where applicable under UK legislation.
10. Cancellations
Customers should provide as much notice as possible when cancelling appointments.
Where engineers have already travelled or specialist equipment has been allocated, cancellation charges may apply where permitted by law.
11. Consumer Rights
Nothing within these Terms limits or excludes any rights available under UK consumer protection legislation, including:
- Consumer Rights Act 2015
- Consumer Contracts Regulations
- Other applicable legislation
12. Website Content
Whilst every effort is made to ensure information is accurate, we do not guarantee:
- Completeness
- Accuracy
- Availability
- Suitability for every circumstance
Content may be updated without notice.
13. Intellectual Property
All Website content, including:
- Text
- Images
- Graphics
- Branding
- Logos
- Layout
- Design
remains the property of Medway Drain Services unless otherwise stated.
No content may be copied without written permission.
14. Third-Party Links
This Website may contain links to external websites.
We are not responsible for:
- Their content
- Their security
- Their privacy practices
- Their availability
15. Limitation of Liability
To the fullest extent permitted by law, Medway Drain Services shall not be liable for:
- Indirect loss
- Consequential loss
- Loss of profits
- Business interruption
- Loss arising from Website downtime
- Loss resulting from events beyond our reasonable control
Nothing excludes liability for:
- Fraud
- Death or personal injury caused by negligence
- Any liability that cannot legally be excluded.
16. Privacy
Personal information is processed in accordance with our Privacy Policy.
By using this Website, you acknowledge that you have read that policy.
17. Changes to These Terms
We reserve the right to amend these Terms at any time.
Updated versions become effective immediately upon publication.
18. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.