Privacy Policy
Medway Drain Services
Website: www.medwaydrainservices.co.uk
Email: v.henderson@hotmail.co.uk
Effective Date: 17 July 2026
1. Introduction
Medway Drain Services is committed to protecting your privacy and handling your personal information fairly, lawfully, and transparently.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or contact us regarding our services.
By using our website, you agree to the practices described in this Privacy Policy.
2. Who We Are
Medway Drain Services
Website:
www.medwaydrainservices.co.uk
Email:
v.henderson@hotmail.co.uk
For the purposes of UK data protection legislation, Medway Drain Services is the Data Controller of your personal information.
3. Information We Collect
We may collect personal information including:
- Name
- Email address
- Telephone number
- Property address
- Billing information
- Service enquiry details
- Information you provide through contact forms
- Communication records
- IP address
- Browser type
- Device information
- Website usage information through cookies and analytics
4. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide quotations
- Deliver our drainage services
- Arrange appointments
- Process payments where applicable
- Improve our website
- Maintain customer records
- Meet legal and regulatory obligations
- Prevent fraud and misuse of our services
5. Lawful Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on one or more of the following lawful bases:
- Performance of a contract
- Legitimate interests
- Compliance with legal obligations
- Consent where required
6. Sharing Your Information
We do not sell your personal information.
We may share information where necessary with:
- Employees and authorised contractors
- Payment providers
- IT and website service providers
- Professional advisers
- Government or regulatory authorities where required by law
- Law enforcement agencies where legally required
All third parties are expected to protect your personal data appropriately.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
While we strive to protect your information, no internet transmission can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it will be securely deleted or anonymised.
9. Cookies
Our website may use cookies to:
- Ensure the website functions correctly
- Improve website performance
- Analyse visitor behaviour
- Enhance user experience
You can control or disable cookies through your browser settings.
10. Your Rights
Under UK GDPR, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Further information is available from the ICO at www.ico.org.uk.
11. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
12. Children's Privacy
Our services are not directed at children under the age of 13.
We do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any revised version will be published on this website with an updated effective date.
14. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Medway Drain Services
Website:
www.medwaydrainservices.co.uk